Returns & Exchanges

By placing an order through the Muse Lingerie website you agree to the terms below. We have set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the country of origin of South Africa

For hygienic reasons, we do not accept returns or exchanges.

Once an order has been placed on, we will not be able to make any changes. In case of a mistake in your order, please contact us via email as soon as possible

Orders can be canceled within 24 hours of placing the order.

Our team double-checks every product and carefully packages each order to ensure you receive it in the best condition. Before submitting your order for processing, please ensure that all details in your order are correct.Β 

Our goal is to provide our customers with the highest quality products and service. If there is a manufacturing defect in your lingerie, please, send email to for options and further information regarding returns/exchanges. Please contact us within 5 business days of receiving the item with a brief description and images showing the defect(s).Β 

If a refund request is accepted for any reason, we will refund your money within 14 business days of receiving your returned package. Please note that return shipping costs are not included in the refund amount. The timeframe for the refund to reflect in your bank account depends on your bank.Β 

These terms, including their integral parts, become effective as ofΒ 3.4.2024